Refund policy

Refund and Return Policy

Last Updated: October 14, 2026

At TekTekShop, customer satisfaction is important to us. We want you to have a positive shopping experience.

1. Return Eligibility

You may request a return within 30 days of receiving your order. Items must be unused, in their original condition, and in their original packaging. Proof of purchase may be required.

2. How to Request a Return

To request a return, please contact us with your order number and the reason for the return. We will provide instructions for completing the return process.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact TekTekShop as soon as possible. Include your order number and photos of the item so we can help resolve the issue.

4. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

5. Return Shipping Costs

Customers may be responsible for return shipping costs unless the item is defective, damaged, incorrect, or applicable law requires otherwise.

6. Non-Returnable Items

Certain items, including final-sale products and items restricted for hygiene or safety reasons, may not be eligible for return where permitted by law.